MANAGED IT SUPPORT
We’re committed to helping SMEs embrace technology. With multiple offices across the UK, we pride ourselves on delivering a local service, with national coverage.
Managed IT support for SMEs
Our customers are our number one priority and we strive to deliver a service experience that’s second to none. We’ll become your expert team and strategic IT support partner – essential for any business that wants to succeed.
We know IT is critical for commercial success – but we also know that for small and medium businesses maintaining it can be expensive. That’s why we’ll help to keep your costs down, without compromising on quality or reliability.
Our unrivalled IT support can help business of all shapes and sizes, as well as internal teams. We’ll ensure all your systems are up and running, increasing operational efficiency and helping you to get the most out of your technology.
Through our 4-star SDI accredited service desk, we’ll take responsibility for your entire IT infrastructure, including all types of technology and all of your end users.
We’ll ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your commercial success.
Service Desk Support
Our highly experienced team are on hand to support you. We use industry leading systems and best of breed technology to provide you with advanced remote support and quick resolution times. Whatever the query, we’re always happy to help.
All of your needs and technology covered
Our managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.
From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- Inclusive remote service desk support by telephone, email and theInformadist Limited Service Hub portal
- Dedicated account management and ongoing strategic support with Quarterly Business Reviews
- Service delivery management to continually improve end-user experience and drive efficiencies
- 24/7 infrastructure management & monitoring, for a consistent service with no disruption
- Scheduled preventative maintenance to ensure your systems are running at optimal levels
- Automated updates & patch management for Windows OS
- Third-party supplier management for any technology that is not provided by us
- Asset & licencing management to keep on top of your IT estate
- Real-time reporting via intuitive dashboards, giving you complete transparency at all times
- Optional reactive desk-side support and scheduled onsite visits
- Around-the-clock emergency support, providing peace of mind when you need it most (chargeable)
- Regular invites to webinars and events to keep you up to date with emerging technologies
What we’ll deliver
Industry-leading systems & tools
We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Account management
At Informadist Limited we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.
World-class customer service
Whilst we work in line with our contractual SLAs, what we really measure ourselves against is our High Five XLAs. These exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away and aim for a first-touch fix.
Best of breed solutions
During the tendering and onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.
Discount on additional services
We’re able to support you in more ways than one. With our in-depth expertise across IT and communications, we offer everything under one roof, including all your cyber security, cloud, telephony, professional services and BI needs. As a valued managed IT support client, you’ll get discount on additional services.
No hidden fees
We’re always transparent about our prices. There are no hidden fees with our managed IT support, so you’ll never have any unpleasant surprises. Our fixed fee pricing model helps your cash-flow and financial planning, and is easily scalable to support your business through growth.
Highly experienced team
All of our technicians and consultants are trained to the highest level, with years of experience under their belts. They cover the technology you require across IT, comms, security, and business intelligence with the hands-on knowledge required to keep your business running smoothly.
Your strategic IT partner
Client satisfaction
Keeping a smile on our clients’ faces is our number one priority. We have a well-defined, comprehensive customer experience process, and we listen to feedback whether we’ve got something wrong or we’ve got it right. To ensure your feedback is taken on board, we track all complaints, compliments and suggestions. We operate with honest and open communication, and we’re always keen to hear what you’ve got to say.
Free IT Audit
Supporting SMEs since 2005, Informadist Limited delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.
1. Review meeting
A member of our team will meet with you to gain an understanding of your business needs and an overview of your setup.
2. Free IT Audit
We will then carry out the physical audit of your IT systems and benchmark your IT infrastructure against current industry best practice.
3. Presentation of findings
Finally, we report back with our findings and outline the current position of your IT systems, identifying any shortfalls and risks, and optionally suggest possible future improvements.
A smooth transition to Informadist Limited
Why work with us
- With multiple offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices.
- Our mature in-house service desk has achieved the prestigious 4-star SDI certification and are currently only one of two MSP’s globally to be certified at this level.
- Over the years we’ve developed a unique people-first culture built upon our four company values; Innovation, Commitment, Community and Excellence.
- We’re honoured to have been recognised by peers and the business community with a range of local, regional and industry awards.
At a glance
4-Star Accredited Service Desk
Everything Under One Roof
Clear Pricing & No Hidden Fees
Your Local IT Experts
Highly Experienced Team
Strategic IT Partnership
Local managed IT support
Whether you need support for multiple sites or a single location, we’ve got you covered.
- Company name: Informadist Limited
- Address: El Paso, Shangan, Butlerstown, Waterford, X91 V4DW
- Company registration number: 744407
- Telephone number:
- +353 1800 440 055
- Email:
- info@informadist.com
HIGH FIVE
How we performed in February 2023
Discover more ways we can help
Get in touch
If you’re interested in our IT support services, please contact our expert team today or call +353 1800 440 055to arrange your FREE IT audit.
