ONSITE IT SUPPORT
A comprehensive alternative to having your own IT department, our onsite support add-on package provides unlimited remote support and onsite engineer time with 24x7 monitoring and on demand consultancy as needed.
Onsite managed IT support add-on package
With inclusive onsite engineering time we offer SMEs a complete IT support solution, becoming your trusted strategic IT partner.
In addition to 24/7 remote monitoring and unlimited remote support from our in-house Service Desk, this package has inclusive onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Key features
- Inclusive onsite IT support
- Unlimited remote support
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Guaranteed response times
- High rate of first-contact resolution
- Enterprise class service management system
- Monthly service delivery reports
- Self-service client Service Hub
- Dedicated Account Manager
- Discounted rates on other services
- No hidden costs
Onsite IT support benefits
Account management
At Informadist Limited we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.
Industry-leading systems & tools
We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Unlimited onsite support
Some technical issues can only be resolved on your premises and sometimes much faster in person. Those sorts of issues are often the most critical ones to your business. With our onsite IT support your back is covered – there are no additional costs for technical expertise and fast recovery – we don’t hold you to ransom when you need our help the most.
Efficient financial management
Your onsite IT support costs are restricted to a simple monthly fee. The price is known in advance and fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management. Our onsite support package will save you paying for block time in advance of the requirement, or facing the expense of maintaining your own in-house IT team.
Minimised disruption
Many support providers hide behind their “time to respond” to your requests, but we go beyond this. We aim to resolve your issues as quickly as we can. Your call will be answered within 15 seconds or less, and you’ll be speaking to an experienced technician – not a call-logger or an automated menu system. We understand that minimising disruption to your business is critical.
Complete technical expertise
Recruiting, retaining and upskilling an internal IT team is challenging and expensive. Every member the Informadist Limited technical team is fully trained and they’re there when you need them, so your problem is solved. You’ll be freed up to focus on the management of your business, with the people and technology there to help you achieve commercial success and growth.
Free IT Audit
Supporting SMEs since 2005, Informadist Limited delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.
1. Review meeting
A member of our team will meet with you to gain an understanding of your business needs and an overview of your setup.
2. Free IT Audit
We will then carry out the physical audit of your IT systems and benchmark your IT infrastructure against current industry best practice.
3. Presentation of findings
Finally, we report back with our findings and outline the current position of your IT systems, identifying any shortfalls and risks, and optionally suggest possible future improvements.
At a glance
4-Star Accredited Service Desk
Everything Under One Roof
Clear Pricing & No Hidden Fees
Your Local IT Experts
Highly Experienced Team
Strategic IT Partnership
Local managed IT support
Whether you need support for multiple sites or a single location, we’ve got you covered.
- Company name: Informadist Limited
- Address: El Paso, Shangan, Butlerstown, Waterford, X91 V4DW
- Company registration number: 744407
- Telephone number:
- +353 1800 440 055
- Email:
- info@informadist.com
We’re a multi award-winning MSP
Winner, #5 in EMEA, #95 worldwide
Channel Futures MSP 501
#1 MSP in the UK
Cloudtango MSP Select UK 2022
Winner – 50 Best Managed IT Companies Award
Top 50 MSP of The Year
HIGH FIVE
How we performed in February 2023
What next?
Contact us today to discuss your support needs further with an expert.
